Publication Date

Fall 12-16-2014

Degree Type

Master's Project

Degree Name

Master of Science (MS)

Department

Computer Science

First Advisor

Chris Pollett

Second Advisor

Suneuy Kim

Third Advisor

Chris Tseng

Abstract

Context-sensitive help is a software application component that enables users to open help pertaining to their state, location, or the action they are performing within the software. Context-sensitive “wiki” help, on the other hand, is help powered by a wiki system with all the features of context-sensitive help. A context-sensitive wiki help system aims to make the context-sensitive help collaborative; in addition to seeking help, users can directly contribute to the help system. I have implemented a context-sensitive wiki help system into Yioop, an open source search engine and software portal created by Dr. Chris Pollett, in order to measure the effectiveness of said help system. An experimental evaluation study has been performed on users of Yioop and the results are discussed in this report.

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