Like most academic libraries, San José State University Library is struggling to meet users’ rising expectations for immediate information within the financial confines of a flat budget. To address acquisition of nonsubscribed article content, particularly outside of business hours, San José State University Library implemented Copyright Clearance Center’s Get It Now, a document delivery service. Three academic years of analyzed data, which involves more than 10,000 requests, and the subsequent collection development actions taken by the library will be discussed. The value and challenges of patron-driven, unmediated document delivery services in conjunction with traditional document delivery services will be considered.
Emily Chan, Christina Mune, Yiping Wang, and Susan Kendall. "Three Years of Unmediated Document Delivery: An Analysis and Consideration of Collection Development Priorities" Faculty and Staff Publications (2016). doi:10.1080/02763869.2016.1117288