Presented at the panel: C. C Brown, S. Braunstein, J. Gerke, Susan L. Kendall, L. Weisbrod, S. Cole. "Tracking online document usage from the catalog: Experiences from the Field." The presentations of all the panelists can be found at this link.
Susan Kendall. "Tracking Online Document Usage from the Catalog: Experiences from the Field: The San José State experience" Faculty and Staff Publications (2009).