Document Type

Article

Publication Date

1-1-2008

Publication Title

Information Technology and Tourism

Volume

10

Issue Number

1

First Page

59

Last Page

74

DOI

10.3727/109830508785059020

Keywords

marketing information systems, case study, baltimore

Disciplines

Business | Business Administration, Management, and Operations | Strategic Management Policy

Abstract

The purpose of this study is to use existing theories of technology and organizational change to assess the impact of technology implementation within the context of the tourism industry. The framework is applied as a case study to analyze the perceived implications of implementing a destination marketing information system by the Baltimore Area Convention and Visitors Bureau. The results of the study indicate that the most important value of the system is the richness and timeliness of information. The key informants perceive that this system will not only impact the marketing activities at the organization but will not influence the overall organizational activities. Finally, this article discusses the importance of these findings for destination marketing.

Comments

Copyright © 2008 Cognizant Communication Corporation.

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