The purpose of this study is to use existing theories of technology and organizational change to assess the impact of technology implementation within the context of the tourism industry. The framework is applied as a case study to analyze the perceived implications of implementing a destination marketing information system by the Baltimore Area Convention and Visitors Bureau. The results of the study indicate that the most important value of the system is the richness and timeliness of information. The key informants perceive that this system will not only impact the marketing activities at the organization but will not influence the overall organizational activities. Finally, this article discusses the importance of these findings for destination marketing.
Tanvi Kothari, D. R. Fesenmaier, and Z. Xiang. "The Impact of a Marketing Information System: A Case Study of SMART-Baltimore" Information Technology and Tourism (2008): 59-74. doi:10.3727/109830508785059020