Publication Date

Spring 2023

Degree Type


Degree Name

Doctor of Education (EdD)




Noni M. Reis

Subject Areas

Educational leadership


Latinx/a/o students make up almost half of the California Community College system’s population. However, Latinx/a/o students account for about 15% of three-year completion rates (certificate, degree, or transfer). In support of student success strategies, the literature describes the role of counselors and how they help students navigate the complexities of higher education. This mixed-methods study investigated how community college counseling practices and services are perceived by Latinx/a/o students; and which of those practices and services best supported the success of this student population. Key findings included the importance of counseling services, as well as preferred counseling appointment logistics and topics for discussion. Additionally, both positive and negative participant experiences with counseling were presented. Findings seem to suggest that proactive/intrusive counseling, appreciative advising, and culturally responsive counseling theories are particularly helpful for the study’s population. Recommendations informed by key findings were noted for community college counselors, counseling department deans, and vice presidents.