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Publication Date

Spring 2019

Degree Type

Thesis - Campus Access Only

Degree Name

Master of Science (MS)




Howard Tokunaga

Subject Areas



Telecommuting has become an increasingly popular work arrangement. Research has been conducted to understand the relationship between telecommuting and its outcomes, such as job satisfaction. Literature surrounding the telecommuting-job satisfaction relationship has been inconsistent such that some findings suggest that a relationship exists while others do not. Since moderator variables have been found to influence the relationship between telecommuting and various outcomes, the present study aims to shed light on the contradictory findings between telecommuting and job satisfaction by looking at leader-membership exchange (LMX) as a moderator variable. It was hypothesized that the relationship between telecommuting and job satisfaction would be moderated by LMX such that the relationship would be stronger in low-quality relationships and weaker in high-quality relationships. A final sample of 139 individuals from a digital health company participated in an online survey. Findings indicated that the relationship between telecommuting and job satisfaction was not moderated by LMX. However, results also showed that telecommuting and LMX were each positively and significantly related to job satisfaction. Based on the findings, organizations can increase job satisfaction by incorporating telecommuting arrangements into their work policies and seeking to create high-quality bonds between employees and their supervisors.