Publication Date

Spring 2020

Document Type

Article

Publication Title

Pennsylvania Libraries: Research & Practice

Volume

8

Issue

1

DOI

10.5195/palrap.2020.221

First Page

7

Last Page

36

Abstract

This article describes a mixed methods research study of current Pennsylvania librarians to understand the phenomena of cultural intelligence within Pennsylvania libraries. The researcher surveyed Pennsylvania Library Association membership in September 2019. Survey participants took a cultural intelligence assessment, responded to qualitative questions, and addressed demographic questions. Overall, participants had varying levels of cultural intelligence, felt that cultural intelligence was important to their organizations and found value in its application. The results can inform library professionals and human resources about the importance of incorporation of cultural intelligence within everyday practices and communication with staff within libraries. Developing cultural intelligence through training and other activities will also impact the communities in which we serve. Best practices with cultural intelligence should be recorded and shared with other Pennsylvania libraries.

Comments

This is the Version of Record and can also be read online here.

Creative Commons License

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 License.

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