Users of multiple-mode public transportation were compared to users of privately owned vehicle (POV) in work commuting within two different travel corridors of Santa Clara County, California. In the first corridor, high tech companies were the source of questionnaire respondents; in the second corridor, the respondents were predominately municipal and county office employees in a downtown corridor. Contrasts in importance and satisfaction between the POV and pubic transportation users in each of the study corridors are interpreted in terms oftheir demographic profiles. Implications for the design of service offerings are discussed.
Steven D. Silver. "User Evaluations of Service Offerings in Intermodal Work Commuting" 43rd Decision Sciences Institute Annual Meeting (2012).