Journal of Management Policy and Practice
Hana Tan, a recently employed college graduate was in the midst of her training program when her manager's manager, a fellow named Eric, humiliated her, in her view, in front of her training group by criticizing her use of a ponytail. She wondered, "Should I quit? Do I have to take this stuff to get ahead? Should I report him?" We discuss the incident in the context of phenomenology, Snyder's self monitoring, Goffman's presentation of self, embeddedness and the role of frank feedback.
Nanette C. Clinch and A Osland. "Feedback: Baby Boomer Manager Offends Millennial Trainee" Journal of Management Policy and Practice (2011): 25-38.