Faculty Publications

Document Type


Publication Date

October 2017

Publication Title

The Association of Conflict Resolution 2017 Annual Conference


Bilingual, Multilingual, and Multicultural Education | Library and Information Science


It is not enough to simply be ‘aware’ anymore. As our workforces become more diverse, we face a greater challenge and problem; that of how to successfully manage increasingly diverse interactions. To address this concern, organizations are applying the framework of cultural intelligence (CQ). Cultural intelligence is a person’s capability for successful adaptation to new cultural settings. This session’s learning goals include: what is cultural intelligence; how is CQ used as a practical tool for embracing differences and increasing work performance; how do you improve your own CQ capabilities including the four factors; and how do you apply CQ within conflict management.