Faculty Publications
Document Type
Presentation
Publication Date
October 2017
Publication Title
The Association of Conflict Resolution 2017 Annual Conference
Disciplines
Bilingual, Multilingual, and Multicultural Education | Library and Information Science
Abstract
It is not enough to simply be ‘aware’ anymore. As our workforces become more diverse, we face a greater challenge and problem; that of how to successfully manage increasingly diverse interactions. To address this concern, organizations are applying the framework of cultural intelligence (CQ). Cultural intelligence is a person’s capability for successful adaptation to new cultural settings. This session’s learning goals include: what is cultural intelligence; how is CQ used as a practical tool for embracing differences and increasing work performance; how do you improve your own CQ capabilities including the four factors; and how do you apply CQ within conflict management.
Recommended Citation
Michele Villagran. "Engage with your Cultural side: Cultural Intelligence" The Association of Conflict Resolution 2017 Annual Conference (2017).
Included in
Bilingual, Multilingual, and Multicultural Education Commons, Library and Information Science Commons
