It is not enough to be simply “aware” anymore. We must go beyond our own self-awareness and our awareness of others to really understand how we work and interact effectively in culturally diverse situations, whether domestic or global. As law firms and corporate entities operate in an ever-changing, global environment, we need to be prepared to handle any diverse situation. As our workforces become more diverse, we face the challenge of how to successfully manage increasingly diverse interactions. To address this concern, organizations are applying the framework of cultural intelligence, or CQ.
Michele Villagran. "Tackling Culturally Diverse Situations with Ease" Peer to Peer (2016): 20-21.