School Library Journal
Skaters, taggers, gang members, and other groups of young people are being identified all over America as problems for libraries. However, these teens respond negatively to librarians because of the way that they are approached and because they experience so much discrimination. If teen behavior needs to be changed, there needs to be a change in the way they are approached and an appeal toward their code of ethics.
Anthony Bernier and D. T. Herald. "Rude and crude?: When teens in your library respond negatively to you, think back to how you approached them" School Library Journal (1997): 47.