Faculty Publications

Document Type


Publication Date

January 2015


This two-stage study seeks to help public librarians become better prepared, and more confident and competent, when answering medical/health questions. At the first stage, eleven barriers that public librarians often encounter in the consumer health reference interview were identified through a comprehensive literature review, and at the second stage, input from professional consumer health librarians on how to overcome the barriers was gathered via a qualitative survey. Findings of the study provide concrete and practical strategies that will help public librarians more successfully conduct the reference interview to assist library users in their health information-seeking journey.


This is an Author’s Original Manuscript (AOM) of an article published by Taylor & Francis in Public Library Quarterly on December 8, 2015, available online: http://www.tandfonline.com/doi/full/10.1080/01616846.2015.1106897
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