Date of this Version
Summer 6-5-2026
Document Type
Article
Abstract
This study examined how social media is impacting service delivery by the library personnel in two universities of Ogun State, Nigeria. A descriptive survey design, correlational type was followed and a total enumeration sampling technique was applied to get all 105 members of the library staff from the two selected universities. Data were gathered using a structured questionnaire, which was developed to capture the social media patterns of users and service delivery. Descriptive statistics (frequency counts, percentages, means, and standard deviations) and inferential statistics (Pearson correlation) were used for data analysis. It was found that the most common library services delivered were lending services, reference services and Current Awareness Services (CAS) whereas the least delivered were community programmes and youth services. The most widely used social media platforms were WhatsApp, Facebook, and YouTube, with WhatsApp being the most frequently used, as in some cases, it was used daily. The overall rate of social media use for professional use, however, was low with library personnel primarily using social media for personal purposes like maintaining relationships with family and friends. There was a significant negative relationship between social media use and service delivery (r = -0.319; p < 0.05) as higher social media use was not associated with better service delivery. It can be concluded from the study that although a lot of people have access to social media, it has not been used to its full extent in professional library service delivery. Some recommendations are to provide specific training for library staff on how to effectively use social media for professional purposes, increase the use of various social media platforms, and integrate social media practices with the library's services and goals more effectively for better service delivery.
Keywords: Social media, Library, Universities, personnel
