Whitlatch, Jo Bell
Year Retired from SJSU
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University of California, Berkeley, Library & Information Studies, 1987 PhD
University of California, Berkeley, Asian Studies, 1973 MA
University of Minnesota, Library Science, 1966 MA
University of Minnesota, History, 1964 BA
Client/Service Provider Perceptions of Reference Service Outcomes in Academic Libraries: Effects of Feedback and Uncertainty
School of Library & Information Science, San José State University, 1987-2009
Administrative and Professional Experience
Associate Library Dean, San José State University, 2001-2006
History Liaison, University Library, San José State University, 1992-2004
Extensive library experience covers three academic libraries (College of St. Thomas, St. Paul, MN - 1965-1967; Stanislaus State College, Turlock, CA - 1968 - 1972; San Jose State, San Jose, CA - 1973-2006) and many areas, including collection management, acquisitions, cataloging, circulation, reference, interlibrary loan, and library management.
- Evergreen Education Foundation Board Member of Board of Directors, 2008-Present. Description.
- Library Research Round Table of the American Library Association Chair, 2005-2006
- Reference and User Services Association. Ad Hoc Committee on Professional Competencies Chair, 2000-2003
- Reference and User Services Association President, 1998-1999
- Reference and User Services Association. Management and Operation of Public Services Section Chair, 1995-1996
- Reference and Adult Services Division. Evaluation Committee Chair, 1991-1992
- Reference and Adult Services Division. Research and Statistics Committee Chair, 1989-1991
- Library Administration and Management Association. Staff Development Committee Chair, 1981-1983
- California and Academic Research Librarians (CARL) President, 1981
- California Library Association. State Universities and College Chapter President, 1975
- California Library Association. Yosemite District Chapter President, 1970
2020 Competency-Based Career Planning for Reference and User Services Professionals. Chicago: American Library Association. (Co-authored with Beth S. Woodard)
2000 Evaluating Reference Services: A Practical Guide. Chicago: American Library Association.
1990 The Role of the Academic Reference Librarian. New York: Greenwood Press.
Articles Published in Refereed Journals
2006 Assessing digital reference and online instructional services in an integrated public /university library. The Reference Librarian 95/96, 149-172 (Co-authored with Lauren Miranda Gilbert, Mengxiong Liu and Toby Matoush). https://doi.org/10.1300/J120v46n95_10
2003 Professional competencies for reference and user services librarians. Reference & User Services Quarterly 42 (4), 290-295. https://scholarworks.sjsu.edu/cgi/viewcontent.cgi?article=1058&context=slis_pub
2003 Reference futures: Outsourcing, the Web, or knowledge counseling. Reference Services Review 31 (1), 26-30. https://doi.org/10.1108/00907320310460861
2001 Evaluating reference services in an electronic age. Library Trends 50 (2), 207-217.
1995 Customer service: Implications for reference practice. The Reference Librarian49/50, 5-24. https://doi.org/10.1300/J120v23n49_02
1994 Patron online catalog success. College & Research Libraries 55 (6), 479-497. (Co-authored with Rosemary Thorne). https://crl.acrl.org/index.php/crl/issue/archive
1992 Getting close to the customer. The Journal of Academic Librarianship 18 (5), 281-282.
1992 Reference services: Research methodologies for assessment and accountability. The Reference Librarian 38, 9-19. https://doi.org/10.1300/J120v17n38_03
1992 Research topics from the program - Unanswered questions: Gaps in research on reference effectiveness. RQ 31 (3), 333-337. https://scholarworks.sjsu.edu/cgi/viewcontent.cgi?article=1060&context=slis_pub
1991 Managing business periodicals collections. Collection Management14 (1/2), 99-131. (Co-authored with Sandra E. Belanger and Robert McDermand). https://doi.org/10.1300/J105v14n01_07
1990 Reference service effectiveness. RQ 30 (2), 205-220. https://scholarworks.sjsu.edu/cgi/viewcontent.cgi?article=1059&context=slis_pub
1989 Unobtrusive studies and the quality of academic library reference services. College & Research Libraries 50 (2), 181-194. https://www.ideals.illinois.edu/items/41264
1985 Academic library services: The literature of innovation. College & Research Libraries 46 (5), 402-417. (Co-authored with Judy Reynolds). https://www.ideals.illinois.edu/items/40829
1983 Library use patterns among full- and part-time faculty and students. College & Research Libraries 44 (2), 141-152. https://www.ideals.illinois.edu/items/40516
1978 Service at San Jose State University: Survey of document availability. The Journal of Academic Librarianship 4 (4), 196-199. (Co-authored with Karen Kieffer).
Chapters in Edited Books/Proceedings
2012 Library instruction as advocacy. In Libraries as Community Education Centers: Proceedings of the 5th Information Technology in Education International Conference (ITIE 2012), Hangzhou, China.
2011 Evaluation of reference services. In R.E. Bopp & L.C. Smith (Eds.), Reference and Information Services (pp.303-321), Santa Barbara, CA: Libraries Unlimited.2010 A new model of library collaboration. In Inspiration from Best Practices: Proceedings of the 4th Information Technology in Education International Conference (ITIE 2010), Lanzhou, China (Co-authored with Mengxiong Liu).
2003 Policies for digital reference. In R.D. Lankes, S. Nicholson & A. Goodrum (Eds.), The Digital Reference Research Agenda. (pp. 84-102). Chicago: Association of College and Research Libraries.
1995 Question classification. In The Reference Assessment Manual. (pp. 42-46). Ann Arbor, MI: Pierian. This volume was compiled and edited by the Evaluation of Reference and Adult Services Committee, Management and Operation of Public Services Section, Reference and Adult Services Division of the American Library Association. Jo Bell Whitlatch, who served as the 1991/92 Committee Chair, edited the Manual (p. vi.)
1995 Reference librarian knowledge and search strategy. In The Reference Assessment Manual. (pp. 82-85). Ann Arbor, MI: Pierian. This volume was compiled and edited by the Evaluation of Reference and Adult Services Committee, Management and Operation of Public Services Section, Reference and Adult Services Division of the American Library Association. Jo Bell Whitlatch, who served as the 1991/92 Committee Chair edited the Manual (p. vi.)
1995 Library Users and Reference Services. NY: Haworth. (Edited entire volume).
1992 Research in Reference Effectiveness: Proceedings of a Preconference Sponsored by the Research and Statistics Committee, Management and Operation of Public Services Section, Reference and Adult Services Division, American Library Association. Chicago: Reference and Adult Services Division, American Library Association. (Edited the proceedings with Marjorie E. Murfin).
1990 Access services. In M. J. Lynch & A. Young (Eds.), Academic Libraries: Research Perspectives. (pp. 67-105). Chicago: American Library Association.
1984 Staff Development in Libraries: A Bibliography. Chicago: Library Administration and Management Association. (Contributed several sections and edited entire volume with Susan Tarr).
1982 Management and Staff Development: CARL Workshop Proceedings. Chicago: Association of College and Research Libraries. (Compiled with Celia Bakke and Judy Reynolds).
2014. Oral History Project Handbook. Information Technology in Education (ITIE) Conference (Co-authored with Faith Chao, Lauren Kata, Nancy MacKay and Zhang Yu). Evergreen Education Foundation. https://scholarworks.sjsu.edu/cgi/viewcontent.cgi?article=1092&context=slis_pub
1998-1999 From the President of RUSA (column): Enhancing the quality of reference services for the 21st century, parts 1-4. Reference & User Services Quarterly 38 (1-4), 15-16, 131-132, 233-234, 339-340.
1995 Administrator stereotypes. Library Journal 120 (18), 8.
1995 Serving the Difficult Customer (book review). The Journal of Academic Librarianship 21, 212-13.
1991 Automation and job satisfaction among reference librarians. Computers in Libraries 11 (8), 32-34. https://scholarworks.sjsu.edu/cgi/viewcontent.cgi?article=1047&context=slis_pub
1991 Training of Technical Services Staff in the Automated Environment. Washington, D.C.: Association of Research Libraries, Office of Management Services. (SPEC kit 171 prepared with Celia Bakke).
1990 Reference data requested. Library Journal 115 (8), 10.
1988 Encyclopedia of Asian History (book review). RQ 27(4), 573.
1988 United States Japan Foreign Trade (book review). RQ 27 (4), 579.
1987 Companion to Chinese History (book review). RQ 27 (2), 274.
1981 San Jose State University Library Services: Results of the Spring 1980 Faculty and Student User Surveys. San Jose, CA: San Jose State University. (ERIC Document Reproduction Service No. ED 206 279).
1980-1981 LAMA Newsletter. Contributed to a staff development column, regularly appearing in this quarterly publication.
1979 Government publications: Government information. RQ 18 (4), 391-397.
1979 Government publications: Human rights. RQ 18 (3), 290-295.
1979 Salary Equity. San Jose, CA: San Jose State University Library. (Co-authored with Judy Reynolds). https://scholarworks.sjsu.edu/cgi/viewcontent.cgi?article=1013&context=slis_pub
1979 Use of newspapers on microfilm. College & Research Libraries 40 (5), 461-462.
1978 Government publications: Extraterrestrial intelligence. RQ 17 (4), 345-347.
1977 Government publications – resources on drug information. RQ 17 (2), 171-177.
1977 Government publications: Asian Americans in federal and state government publications. RQ 17 (1), 5157.
1977 Government publications: United States government publications in area studies – East Asia. RQ 16 (4), 316-329.
1976-1979 Editor of Government Documents Column in RQ.
1976 Experiences with faculty status in academic libraries. California Librarian 37: 32-35. (Co-authored with Judy Reynolds). https://scholarworks.sjsu.edu/cgi/viewcontent.cgi?article=1045&context=slis_pub
1976 Government publications: Health effects of environmental pollutants. RQ 16 (3), 243-245.
1976 Government publications: Women and work. RQ 16 (2), 168-174.
1976 Government publications. RQ 16 (1), 70-74.
1975 East Asian Language Works in San Jose State University Library. San Jose, CA: San Jose State University Library. (Co-authored with Simon Chen).
1973 Eyewitness reports of politics in the People's Republic of China: A bibliographic essay. Bibliographic Information Center Bulletin 3, 2.