Kendall, Susan L.

Kendall, Susan L.

Date Updated



University Library

Academic Rank


Year Retired from SJSU


SelectedWorks Profile Page

Educational Background

University of Nevada, Las Vegas, History, 1980 M.A.

University of Denver, Library Science, 1972 M.A.

St. Louis University, History, 1969 B.A.

Teaching Experience

Adjunct professor in the Graduate School of Library and Information Sciences, Fall 2003/Spring 2004

Administrative and Professional Experience

San Jose State University Library, 2000 – 2018

Library Liaison to the College of Education’s Departments of Child & Adolescent Development, Educational Leadership and the Education Doctorate program. Coordinator for US and State government publications, 2005 – 2018

Collection Development Coordinator, College of Education liaison, and Coordinator for US and State government publications, 2008 – 2016

Library Liaison to the College of Business and Coordinator for US and State government publications, 2000 – 2015

Nevada State Library and Archives, 1996 – 2000

Head of Reference Services, 1997 – 2000

Assistant Federal government publications librarian, 1996 – 1997

University of Dallas, William A. Blakley Library, 1990 – 1996

Interim Director of Libraries, 1995 – 1996

Reference Librarian, 1990 – 1995

University of Nevada, Las Vegas library, 1972 – 1990

Liaison to the College of Business and Economics and College of Hotel Administration, 1983 – 1990

Special Projects librarian, 1975- 1982

Head Librarian of Acquisitions Department, 1972 – 1975


California Statewide

Member of the California State University System’s Electronic Access to Information Resources Committee, 2000-2003; 2010-2012 and 2012 – 2018

Member of the California Department of Education Learning resources Display Center Director’s Committee, 2004 – 2008

Member of the California Department of Education Learning resources Display Center Director’s Committee, 2004 – 2008

Service – San Jose State University

University Committees

Member of the Lurie College of Education Curriculum Committee, 2018

Member of the University Retention and Tenure Committee, 2014-2018

Member of the University Sabbatical Leaves Committee, 2012-2016

Member of the Academic Affairs Budget Advisory Task Force, 2012-2013.

Member of the University Library Board, 2009-2011; 2013-2016. Chair of subcommittee, Reading for Fun, 2009-2010, Affordable Learning Solutions, 2010-2011.

Member of the Graduate Studies and Research Committee, 2008- 2016

Member of the University Junior Faculty Development Grant Committee, 2008.

Member of the College of Education Assessment Committee. 2007-2010.

Member of the College of Education Curriculum Committee, 2005-2008.

Member of the All University Teacher Education Committee, 2005-2011

Served as chair of the committee for the 2005/2006 sessions.

SJSU Library Committees

Member of the Second Level Personnel Committee, 2012-2013

Member of the SJSU Library Professional Leaves Committee, 2010-2012

Member of the First Level Personnel Committee, 2009-2011; 2013-2014

Member of the SJSU Library Strategic Planning Steering Committee, 2007-2008

Chair of the First Level Personnel Committee, 2006-2008

Member of MOG (Millennium Operations Group) committee, 2006 – 2008, committee changed name to Millennium Planning Team, 2008-2010

Member of ERM (Electronic Resources Management) committee, 2006 – 2010

Member of the Metalib team, 2006- 2011

Member of the SJSU Reference Collection Development Committee, 2004 - 2007.

Member of the King Library Reference Question Coding Analysis Team, August, 2005 to 2007.

Chair of the Merged Library Collection Management/Technical Services Team – Government Publications Subteam, September 2001- August, 2003.

Selected Publications

Chan, E. K., Mune, C., Wang, Y. and Kendall, S. L. (2016). Three Years of Unmediated Document Delivery: An Analysis and Consideration of Collection Development Priorities Medical Reference Services Quarterly Vol. 35, Iss. 1.

Chan, E. K. and Kendall, S. L. (2013) Identifying Users of Demand-Driven E-book Program. In Imagine, Innovate, Inspire: The Proceedings of the ACRL 2013 Conference. Chicago: Association of College and Research Libraries, 2013. Also online at

Kendall, S., Nino, M., & Stewart, S. (2010). Using the iPhone and iPod touch@Work. Computers in Libraries, 30(2), 14-19

Kendall, S. L., Nino, M. H. and Staley, S. M. (2008) Collaborative strategic planning: A wiki application. Journal of Web Librarianship 2(1), 3-25.

Kendall, S. L. & Bakke, C. (2007) “Usage Statistics of Electronic Government Resources" Serials Librarian, 53(9), 161-172. Simultaneously printed in:

Fowler, D. C. (Ed.), Usage Statistics of E-Serials (pp. 161-172). Binghamton, NY: Haworth Press.

Kendall, S. and Sisson, L. (2006) Merged Reference Desks in a Merged Library Environment: The Impact of Merging Government Publications. Public Services Quarterly. 2(2/3), 47-67. Simultaneously published in Diamond, T. and Sanders, M. Reference Assessment and Evaluation. NY: Haworth Press, 2006, p. 47-67.

Kendall, S. L., Bakke C.L. & McDaniels, L. (2006). Tracking Usage of E-Government Publications. Serials Librarian. 50(3/4), 295-303.

Wu, Y. D. & Kendall S. L. (2006) Teaching Faculty’s Perspectives on Business Information Literacy. Reference Services Review. 34(1), 86-96.

Stowers, E., Galbraith, G. & Kendall, S. Creating a Virtual Branch Library to Serve a Remote Campus. Library Hi Tech(2005) 23(3), 372-378.

Kendall, S. Research Guides. In Belanger, S., Kendall, S., Matoush, T. & Wu, Y., Business and Technical Communication: An Annotated Guide to Sources, Skills, and Samples. New York: Praeger Press, 2005. p. 1-24.

Kendall, S. & Jackson, P. Evaluating and Including Government Publications in Your Research. In C.A. Germain & D. Bernnard (Eds.), Empowering Students II: Teaching Information Literacy Concepts with Hands-on and Minds-on Activities. Active Learning Series, no. 8. Pittsburg: Library Instruction Publications, 2004. p. 69-72.

Kendall, Susan L. and Lorene R. Sisson. “Education Resources from the Federal Government: More than” Government Publications Unmasked: Teaching Government Information Resources in the 21st Century. Ed. Wendy Mann and Theresa McDevitt. Pittsburgh: Library Instruction Publications, 2003. p. 135-144.

Personal Commentary

I came to San Jose State University in the summer of 2000 to serve as a librarian at the university library. At that time the library was in the midst of planning to move into a joint library. The librarians, staff and student workers were still in the Clark Library but we could hear the construction of the new Dr. Martin Luther King, Jr. Library. This was an exciting adventure in that the university library would be working with the San Jose Public Library. I looked forward to working with the dean, Patricia Breivik and my colleagues to make the transition a success. During the time that I was at SJSU, I was so fortunate to have that experience of working on the new building and its challenges.

As the education liaison librarian, I often worked with our SJSU students and also students from the local high schools. It was a unique opportunity. But I was also fortunate to work with Dr. Arnold Danzig in the establishment of the doctorate in Education. California has had such a need for teachers and educational administrators, the opening of this doctoral program was an important step to fulfilling that need.


Kendall, Susan L.