Communication Studies, College of Social Sciences
Year Retired from SJSU
University of Colorado, Boulder, Communication,1984 Ph.D.
University of Montana, Missoula, 1970 M.A.
Brigham Young University, 1970 B.A.
The Effects of Training in Nonverbal Expressiveness and Motor Imitation on Message Fidelity and Rapport in Dyadic Briefing Sessions
San Jose State University, Communication Studies,
- Professor, 1993-2004;
- Associate Professor, 1988-1993;
- Lecturer, 1984-1988
University of Jyvaskyla, Finland; Visiting Professor, Communication, January 1998
West Valley College, Saratoga, CA 1971-88.
Administrative and Professional Experience
San Jose State University, Dean, College of Social Sciences, 2004-2010
San Jose State University, Communication Studies, Department Chair, 1993-1997
2014 . “When Institutional Forgetting is Convenient: Economists and the Great Recession.” In E.E. Peterson and Annette Monnich, (Eds.), Communicator Opportunities and Responsibilities in Volatile Times: Proceedings of the 2012 International Colloquium on Communication (pp. 19-29). Digital Library and Archives, University Libraries, Virginia Tech. Retrieved from http://scholar.lib.vt.edu/ejournals/ICC/2012/ICC2012Hegstrom.pdf
2009. “Group Discussion and Democracy: The Status of Our Attempts to Teach Productive Participation in Public Policy Decision-Making.” In E. E. Peterson (Ed.), Communication and Public Policy: Proceedings of the 2008 International Colloquium on Communication (pp. 11-20). Digital Library and Archives, University Libraries, Virginia Tech. Retrieved from http://scholar.lib.vt.edu/ejournals/ICC/2008/ICC2008Hegstrom.pdf
2008. “Applied Communication in Customer Support,” in Applied Communication in Organizational and International Contexts (Ed. E. C. Fine and B. Schwandt), St. Ingbert, Germany: Rohrig University Press, 139-154. ISBN: 978-3-86110-431-5. Available online at: http://scholar.lib.vt.edu/ejournals/ICC/2006/ICC2006Hegstrom.pdf
2005. “Culture Change and Investor Voice at Hewlett-Packard,” in Kommunikationskulturen: intra- und interkulturell (Ed. C. Heilmann), St. Ingbert, Germany: Rohrig University Press. 153-160. ISBN: 3-86110-396-6.
2004. “Organizational Communication and Political Change within Developing Nations,” in Communication and Political Change (Eds. H. Barthel and K. M. Carragee), St. Ingbert, Germany: Rohrig University Press. 119-143. ISBN: 3-86110-367-2.
2002. “Managerial Communication and the Problematic Nature of Rhetoric,” in Spanning the Boundaries of Communication (Eds. S.Eskolinen, T.Saranen, & T. Tuhkio), Saarijarvi, Finland: Gummerns Kirjapaino Oy. 61-74. ISBN: 951-39-1201-9.
2002. “The Voice of Power in the USA: The SLAPP Lawsuit,” in The Voice of Power (Eds. K.M. Carragee and H. Barthel), St. Ingbert, Germany: Rohrig University Press. 65-79. ISBN: 3-86110-311-7.
1999. "Reasons for Rocking the Boat: Principles and Personal Problems," in Business Communication in Europe (Eds., H.K. Geissner, A.F. Herbig, and E. Wessela), Tostedt, Germany: Attikon Press. 179-194. ISBN 3-927226-34-3.
1999. “The Voice of the Voiceless within Organizations.” The Voice of the Voiceless E. Slembek (Ed.), St. Ingbert, Germany: Rohrig University Press. ISBN 3-86110-207-2.
1997. "Providing Focus on Participatory Democracy in Academic Departments of Communication," (w/ S. Spano). Journal of the Association of Communication Administration 3:180-189.
1995. "Focus on Organizational Dissent: A Functionalist Response to Criticism," in Critical Perspectives on Communication Research and Pedagogy (Ed., J. Lehtonen), St. Ingbert, Germany: Rohrig University Press, 83-94. ISBN 3-86110-075-4.
1994. "Tandem Computers' Town Meetings: Enhancing Employee Voice." Proceedings of the West Coast Conference on Corporate Communication, Visions of the Corporate Future: Tools and Techniques (w/ K. L. Perry and J. B. Stull)(Ed. T. B. Joseph, et. al.), Chapman University, 115-121.
1994. "Predictors of Success in the Basic Oral Communication Course." (w/ M. W. Lustig, and C. Teranishi). California Speech Communication Association Journal 1:25-33.
1992. "Perceptions of School Principal Communication Effectiveness and Teacher Satisfaction on the Job." (w/K.W. Whaley). Journal of Research and Development in Education 25:224-231.
1990. "Mimetic and Dissent Conditions in Organizational Rhetoric." Journal of Applied Communication Research 18:141-152.
1981. "The Denver Conference Recommendations: A Status Report." Association for Communication Administration Bulletin 35:62-67.
1979. "Message Impact: What Percentage is Nonverbal?" Western Journal of Speech Communication 43:134-142.
1975. "Chapter 7: "Serial Groups," in Communication Behavior and Experiments: A Scientific Approach (Pace, et. al.), Wadsworth, 82-89.