Hegstrom, Tim


Hegstrom, Tim

Date Updated



Communication Studies, College of Social Sciences

Academic Rank


Year Retired from SJSU


Educational Background

University of Colorado, Boulder, Communication,1984 Ph.D.

University of Montana, Missoula, 1970 M.A.

Brigham Young University, 1970 B.A.

Dissertation Title

The Effects of Training in Nonverbal Expressiveness and Motor Imitation on Message Fidelity and Rapport in Dyadic Briefing Sessions

Teaching Experience

San Jose State University, Communication Studies,

  • Professor, 1993-2004;
  • Associate Professor, 1988-1993;
  • Lecturer, 1984-1988

University of Jyvaskyla, Finland; Visiting Professor, Communication, January 1998

West Valley College, Saratoga, CA 1971-88.

Administrative and Professional Experience

San Jose State University, Dean, College of Social Sciences, 2004-2010

San Jose State University, Communication Studies, Department Chair, 1993-1997

Selected Publications

2014 . “When Institutional Forgetting is Convenient: Economists and the Great Recession.” In E.E. Peterson and Annette Monnich, (Eds.), Communicator Opportunities and Responsibilities in Volatile Times: Proceedings of the 2012 International Colloquium on Communication (pp. 19-29). Digital Library and Archives, University Libraries, Virginia Tech. Retrieved from http://scholar.lib.vt.edu/ejournals/ICC/2012/ICC2012Hegstrom.pdf

2009. “Group Discussion and Democracy: The Status of Our Attempts to Teach Productive Participation in Public Policy Decision-Making.” In E. E. Peterson (Ed.), Communication and Public Policy: Proceedings of the 2008 International Colloquium on Communication (pp. 11-20). Digital Library and Archives, University Libraries, Virginia Tech. Retrieved from http://scholar.lib.vt.edu/ejournals/ICC/2008/ICC2008Hegstrom.pdf

2008. “Applied Communication in Customer Support,” in Applied Communication in Organizational and International Contexts (Ed. E. C. Fine and B. Schwandt), St. Ingbert, Germany: Rohrig University Press, 139-154. ISBN: 978-3-86110-431-5. Available online at: http://scholar.lib.vt.edu/ejournals/ICC/2006/ICC2006Hegstrom.pdf

2005. “Culture Change and Investor Voice at Hewlett-Packard,” in Kommunikationskulturen: intra- und interkulturell (Ed. C. Heilmann), St. Ingbert, Germany: Rohrig University Press. 153-160. ISBN: 3-86110-396-6.

2004. “Organizational Communication and Political Change within Developing Nations,” in Communication and Political Change (Eds. H. Barthel and K. M. Carragee), St. Ingbert, Germany: Rohrig University Press. 119-143. ISBN: 3-86110-367-2.

2002. “Managerial Communication and the Problematic Nature of Rhetoric,” in Spanning the Boundaries of Communication (Eds. S.Eskolinen, T.Saranen, & T. Tuhkio), Saarijarvi, Finland: Gummerns Kirjapaino Oy. 61-74. ISBN: 951-39-1201-9.

2002. “The Voice of Power in the USA: The SLAPP Lawsuit,” in The Voice of Power (Eds. K.M. Carragee and H. Barthel), St. Ingbert, Germany: Rohrig University Press. 65-79. ISBN: 3-86110-311-7.

1999. "Reasons for Rocking the Boat: Principles and Personal Problems," in Business Communication in Europe (Eds., H.K. Geissner, A.F. Herbig, and E. Wessela), Tostedt, Germany: Attikon Press. 179-194. ISBN 3-927226-34-3.

1999. “The Voice of the Voiceless within Organizations.” The Voice of the Voiceless E. Slembek (Ed.), St. Ingbert, Germany: Rohrig University Press. ISBN 3-86110-207-2.

1997. "Providing Focus on Participatory Democracy in Academic Departments of Communication," (w/ S. Spano). Journal of the Association of Communication Administration 3:180-189.

1995. "Focus on Organizational Dissent: A Functionalist Response to Criticism," in Critical Perspectives on Communication Research and Pedagogy (Ed., J. Lehtonen), St. Ingbert, Germany: Rohrig University Press, 83-94. ISBN 3-86110-075-4.

1994. "Tandem Computers' Town Meetings: Enhancing Employee Voice." Proceedings of the West Coast Conference on Corporate Communication, Visions of the Corporate Future: Tools and Techniques (w/ K. L. Perry and J. B. Stull)(Ed. T. B. Joseph, et. al.), Chapman University, 115-121.

1994. "Predictors of Success in the Basic Oral Communication Course." (w/ M. W. Lustig, and C. Teranishi). California Speech Communication Association Journal 1:25-33.

1992. "Perceptions of School Principal Communication Effectiveness and Teacher Satisfaction on the Job." (w/K.W. Whaley). Journal of Research and Development in Education 25:224-231.

1990. "Mimetic and Dissent Conditions in Organizational Rhetoric." Journal of Applied Communication Research 18:141-152.

1981. "The Denver Conference Recommendations: A Status Report." Association for Communication Administration Bulletin 35:62-67.

1979. "Message Impact: What Percentage is Nonverbal?" Western Journal of Speech Communication 43:134-142.

1975. "Chapter 7: "Serial Groups," in Communication Behavior and Experiments: A Scientific Approach (Pace, et. al.), Wadsworth, 82-89.

Personal Commentary

Dr. Hegstrom had over 40 years experience in higher education and over 30 years experience consulting and training in management communication.

As Professor of Communication Studies at San Jose State University, he taught courses in organizational communication, group decision-making, communication theory and research, and directed an internship program. His main research program dealt with stakeholder voice, the attempt on the part of an organization’s various stakeholders (e.g., employees, customers, minority stockholders) to make their views known to management and management’s response to such attempts. Hegstrom’s students helped with the research and written theses on voice in an on-line environment, voice in a customer satisfaction setting, Tandem Computers “Town Meeting,” development discussions, organizational tolerance for dissent, and feedback in school principal communication. In 1998 he served as Visiting Professor of Communication at the University of Jyväskylä in Finland.

Dr. Hegstrom worked as a management communication consultant for over fifty organizations including Amdahl, Eastman-Kodak, Nextel, San Francisco Municipal Railway, Second Harvest Food Bank (no fee), Solectron, and the US Naval Air Rework Facility. These activities have included executive coaching in supervisor-subordinate communication, improving staff meetings, and resolving inter-department conflicts and problems with key customers. Training approaches have required trainee participation in team-building activities, problem solving, presentations, interpersonal communication skills practice, and role-playing both selection and performance appraisal interviews. He has conducted research to assess customer satisfaction, employee morale, team meeting effectiveness, and communication satisfaction.

He retired as Dean of the College of Social Sciences at SJSU in 2010 after six years in that role, the first two of those as Acting Dean. The college consisted of thirteen academic departments and over 400 faculty and staff. Enrollment increased appreciably in the Social Sciences under his leadership from 3300 to well over 4000 FTES (full-time equivalent students).

College development and advancement activities were successful, including a scholarship program to fund student study and research abroad. He created a Center for Global Innovation and Immigration in partnership with the Division of International and Extended Studies, and he re-established the SJSU Survey and Policy Research institute in partnership with the College of Business.

After retirement from SJSU, from 2011-2014, he served as Vice Provost and Dean in the UAE at Higher Colleges of Technology and United Arab Emirates University. At HCT he had system-wide responsibility for curriculum development, assessment, program accreditation, graduate studies, student services, and vetting of faculty for all campuses. At UAEU, he served as Dean of the University College which included Foundation coursework, General Education, and International Education.

He lived in San Jose as a youth and graduated from Campbell High School, the original campus of the Campbell Union High School District, an institution he later served for eight years as a member of the Board of Trustees.


Hegstrom, Tim