Kwan, Stephen K.

Kwan, Stephen K.

Date Updated



Lucas College of Business

Academic Rank

Professor Emeritus

Year Retired from SJSU


Educational Background

University of California at Los Angeles, Department of Management, 1982, Ph.D.

University of Oregon, Department of Computer Science, 1974, M.S.

University of Oregon, Department of Computer Science, 1972, B.S.

Administrative and Professional Experience

Professor, San Jose State University, Management Information Systems, 1997-2017

Selected Publications

Refereed Articles

Yassi Moghaddam, Stephen Kwan, Louis Freund and Martha G. Russell. "A Proposed Roadmap to Close the Gap Between Undergraduate Education and STEM Employment Across Industry Sectors" Lecture Notes in Networks and Systems Vol. 266 (2021) p. 363 - 373

Guido Fioretti, Stephen K. Kwan and Stefania Niciforo. "Building Pillars Where Bridges are Easy to Imitate - Mediating Technologies in Knowledge-Based Economies" Journal of Innovation Management Vol. 9 Iss. 4 (2021) p. 80 - 97

Stephen K. Kwan and Jim Spohrer. "Reducing Industry Complexity with International Standards: Current Efforts for Services, E-commerce, Artificial Intelligence" Lecture Notes in Networks and Systems Vol. 266 (2021) p. 67 - 76

Paul P. Maglio, Stephen K Kwan and Jim Spohrer. "Commentary—Toward a Research Agenda for Human-Centered Service System Innovation" Service Science Vol. 7 Iss. 1 (2015) p. 1 - 10

J. Spohrer and Stephen K Kwan. "Service science, management, engineering, and design (SSMED): an emerging discipline -- outline and references" International Journal of Information Systems in the Service Sector Vol. 1 Iss. 3 (2009)

S. Venkatsubramanyan and Stephen K Kwan. "Using information noise to compute the economic benefit of a search service" Journal of Information Technology Management Vol. 19 Iss. 1 (2009)

S. Venkatsubramanyan and Stephen K Kwan. "A Web Search Model for Strategic Decision Making" AIMS International Journal of Management Vol. 2 Iss. 3 (2008)

Stephen K Kwan and J. H Min. "An Evolutionary Framework of Service Systems" Journal of Harbin Institute of Technology (2008)

Stephen K Kwan and A. Segev. "Business Transformation in Electronic Commerce: A Study of Sectoral and Regional Trends" European Management Journal Vol. 16 Iss. 5 (1998)


Stephen K Kwan, J. Spohrer and Y. Sawatani. Global Perspective on Service Science. Japan(2012)

Refereed Book Chapters

Stephen K Kwan, J. Spohrer and H. Demirkan. "Service Science, On Reflection" New Business Models and Value Creation: A Service Science Perspective Vol. 8 (2013)

Stephen K Kwan and S. T Yuan. "Customer-Driven Value Co-Creation in Service Networks" The Science of Service Systems, volume in Service Science: Research and Innovation (SSRI) in the Service Economy series (2011)

Stephen K Kwan and J. Spohrer. "Service Science, Management, Engineering, and Design (SSMED): Outline & References" Germany, München WienDie Zukunft der Dienstleistungs-wirtschaft, Trends und Chancen heute erkennen (The Future of Services - Trends and Perspectives) (2008)

Stephen K Kwan. "Open Source and Open Standards - Effects on Software Industry in Emerging Economies" Ann Arbor, MIThe Standards Edge: Open Standards: Unifier or Divider (2006)

Stephen K Kwan, F., Olken and D. Rotem. "Uncertainty, Incomplete and Inconsistent Data in Scientific and Statistical Databases" NorwellUncertainty Management in Information Systems (1997)

Stephen K Kwan, T. M E. and B. S.. "Old, New or High Technology: Channel Selection for Corporate Training" Information And Behavior (1988)

Non-Refereed Book Chapters

Stephen K Kwan and J. W West. "Managing the Inherent Tradeoffs in IT Investments: A Dynamic Model for Enterprise IT Portfolio Management" Hyderabad, IndiaIT Portfolio Management: Concepts and Applications (2008)

Stephen K Kwan. "Heterogeneity of IT Importance: Implications for Enterprise IT Portfolio Management" Hyderabad, IndiaE-Strategy (2006)

Stephen K Kwan and J. W West. "A Conceptual Model for Enterprise Adoption of Open Source Software" Ann Arbor, MichiganThe Standards Edge: Open Season (2005)

Refereed Proceedings

Stephen K Kwan and M. Muller-Goorchs. "Constructing Effective Value Propositions for Stakeholders in Service System Networks" Proceedings of SIGSVC Workshop Vol. 11 Iss. 160 (2011)

Stephen K Kwan and S. Venkatsubramanyan. "An Economic Model for Choosing Search Engines" Hawaii International Conference on Systems Science (2006)


Kwan, Stephen K.