Publication Date


Document Type

Contribution to a Book

Publication Title

Digital Transformation and Human Behavior: Innovation for People and Organisations


Concetta Metallo, Maria Ferrara, Alessandra Lazazzara, Stefano Za




This paper unpacks creative processes in collaborative spaces (CS). We focus on how the positive resources related to wellbeing and work-life balance derived from working in CS interplay with the use of collaborative technology in affecting individual creativity. We conducted a survey study with individuals working in 27 different CS in Italy. We propose and find a positive relationship between the perceived level of work-life balance satisfaction and individual creativity. Instead we do not find a significant relationship between the frequency of technology mediated interactions with external actors and individual creativity. Furthermore, the relationship between work-life balance and creativity is negatively moderated by technology mediated interactions with external actors. In other words, an intense use of collaborative technology with actors external to the CS can generate perceptions of overload thus making the impact of work-life balance on creativity not significant. We conclude with theoretical and practical implications.


Creativity, Collaborative space, Collaborative technology, Work-life balance


This is a post-peer-review, pre-copyedit version of a chapter published in Digital Transformation and Human Behavior: Innovation for People and Organisations. The final authenticated version is available online at:

SJSU users: Use the following link to login and access the chapter via SJSU databases.