Publication Date


Document Type


Publication Title

2022 ALA Annual Conference & Exhibition

Conference Location

Washington, DC


The COVID-19 pandemic has had a significant impact on student learning and service delivery. While it is widely perceived in the United States that everyone has internet access, only 47% of households making under $20,000 have broadband access (Sisneros &Sponsler 2016). With the rapid move to online learning during COVID-19, internet access became critical to student success; the expectation that all students would have access to the internet while learning from home was a common misconception. Lack of access to unlimited internet connectivity during online learning creates inequity between students along socio-economic lines. To address this inequity, SJSU Library proposed and received $150K for the Digital Inclusion Hotspot Program (DIHP) from the Institute of Museum and Library Services (ILMS). DIHP offers 100 hotspots to historically underserved student populations, along with information and digital literacy instruction, to help bridge the digital divide created by this lack of reliable internet access. Participants are also enrolled in a year-long online course in Canvas. Here they engage with skill-building modules and are able to communicate with instructors and peers. DIHP asks participants to complete a pre- and post- survey gauging self-efficacy in their digital literacy skills and ability to reliably access electronic content required for academic success. This poster session provides an overview of the DIHP program, including the findings of a pre- and post-survey addressing students’ digital skill self-efficacy, an overview of the Canvas course modules highlighting library digital resources, and student reflections on their experiences in the DIHP program.