For the past several years, many have viewed wikis as useful tools for community building and collaboration. A number of free Web services such as PBwiki have claimed convenience and ease of use as part of their overall packages. Areview of the literature reveals a great deal of anecdotal support for wiki use in the workplace. However, few studies have been conducted to determine whether wikis are useful collaborative tools for employees within an organization. This case study will examine the use of a wiki by library employees during the strategic planning process at San Jose State University.
Susan Kendall, Mary Nino, and Shannon Staley. "Collaborative strategic planning: a wiki application" Faculty and Staff Publications (2008).