Document Type


Publication Date

January 2016

Publication Title

Medical Reference Services Quarterly




Academic libraries, collection development, document delivery, interlibrary loan


Collection Development and Management | Library and Information Science


Like most academic libraries, San José State University Library is struggling to meet users’ rising expectations for immediate information within the financial confines of a flat budget. To address acquisition of nonsubscribed article content, particularly outside of business hours, San José State University Library implemented Copyright Clearance Center’s Get It Now, a document delivery service. Three academic years of analyzed data, which involves more than 10,000 requests, and the subsequent collection development actions taken by the library will be discussed. The value and challenges of patron-driven, unmediated document delivery services in conjunction with traditional document delivery services will be considered.


This is an Accepted Manuscript of an article published by Taylor & Francis in Medical Reference Services Quarterly on January 21, 2016, available online:
SJSU users: use the following link to login and access the article via SJSU databases.