Public transportation is an essential part of many older adults’ lives, but the pandemic presented new challenges for the vulnerable population. Adults aged 65 years and older experienced additional challenges, such as limited mobility options (e.g., lack of buses or trains in service due a combination of government lockdowns, fear of contracting or spreading the virus, and driver shortages in certain areas) because of the pandemic, which may have resulted in more age-related declines in perceptual, cognitive, and physical functioning. This study explores how older adults living in major metropolitan cities in the United States used and perceived public transportation during the COVID-19 pandemic. The research team conducted an online survey through the Amazon Mechanical Turk (MTurk) crowdsourcing marketplace, a platform that offers opportunities to recruit a larger number of participants from diverse geographic locations. 260 respondents completed the survey. Eligibility included: (1) residing in the United States, (2) being aged 55 years or older (the oldest age that can be selected on MTurk), and (3) having an approval rating of 90% or above (i.e., the percentage of the workers’ submitted tasks approved by survey requesters, offered by the MTurk platform). Overall, older adults reported that they had changed travel patterns since the onset of the COVID-19 pandemic, experienced challenges in using public transportation, and expressed concerns about catching the SARS-CoV-2 virus while using public transportation. Mobile technology (e.g., a transportation navigation app) was perceived as a good option for finding public transportation information, but needs improved user experience and accessibility. These findings may help transit agencies develop effective strategies for improving transportation services and increasing policymakers’ awareness of older adults’ need for accessible public transportation.

Publication Date


Publication Type



Transit and Passenger Rail, Transportation Technology

Digital Object Identifier


MTI Project



COVID-19, Aged, Public Transportation, Accessibility, Mobile Applications


Infrastructure | Transportation