Publication Date

Fall 2017

Degree Type

Master's Project

Degree Name

Master of Public Administration (MPA)

Department

Urban and Regional Planning

First Advisor

Frances Edwards

Keywords

Consult management, Veterans Health Administration, Health care services, Referrals

Abstract

This research project was developed to determine whether the new business rules implemented at the VA Palo Alto Health Care System have resulted in an improvement in the delivery of critical health care services through consults; and whether this process can be used as a Key Performance Indicator (KPI) for measuring performance of clinical services by health care administrators.

Share

COinS