Consult Management at the VA Palo Alto Health Care System: Has the Implementation of Business Rules Improved Consult Management, and Did It Help Measure Performance for Select Services?

Author

Christine Poblete, San Jose State UniversityFollow

Publication Date

Fall 2017

Degree Type

Master's Project

Degree Name

Master of Public Administration (MPA)

Department

Public Administration

First Advisor

Frances Edwards

Keywords

Consult management, Veterans Health Administration, Health care services, Referrals

Abstract

This research project was developed to determine whether the new business rules implemented at the VA Palo Alto Health Care System have resulted in an improvement in the delivery of critical health care services through consults; and whether this process can be used as a Key Performance Indicator (KPI) for measuring performance of clinical services by health care administrators.

Recommended Citation

Poblete, Christine, "Consult Management at the VA Palo Alto Health Care System: Has the Implementation of Business Rules Improved Consult Management, and Did It Help Measure Performance for Select Services?" (2017). Master's Projects. 583.
DOI: https://doi.org/10.31979/etd.b6jp-6sdg
https://scholarworks.sjsu.edu/etd_projects/583