Master of Public Administration (MPA)
Consult management, Veterans Health Administration, Health care services, Referrals
This research project was developed to determine whether the new business rules implemented at the VA Palo Alto Health Care System have resulted in an improvement in the delivery of critical health care services through consults; and whether this process can be used as a Key Performance Indicator (KPI) for measuring performance of clinical services by health care administrators.
Poblete, Christine, "Consult Management at the VA Palo Alto Health Care System: Has the Implementation of Business Rules Improved Consult Management, and Did It Help Measure Performance for Select Services?" (2017). Master's Projects. 583.