Publication Date

Fall 12-2017

Degree Type

Master's Project

Degree Name

Master of Public Administration (MPA)


Public Administration

First Advisor

Frances Edwards


This research project was developed to determine whether the new business rules implemented at the VA Palo Alto Health Care System have resulted in an improvement in the delivery of critical health care services through consults; and whether this process can be used as a Key Performance Indicator (KPI) for measuring performance of clinical services by health care administrators.