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Publication Date

Spring 2012

Degree Type

Thesis - Campus Access Only

Degree Name

Master of Science (MS)




Howard Tokunaga


Improvement, Leadership, Middle Management, Organizational Performance, Support

Subject Areas



Middle management resistance to improvement efforts is one of the most frequently cited barriers to organizational success. There is not much research on the effect of middle management support for improvement on organizational performance. In this research, the relationship between dimensions of middle management support for improvement and dimensions of organizational performance capabilities was explored. Final analysis was based on a total sample of sixty-six participants from a metropolitan university. Two surveys were administered, one assessing middle management support behaviors and one assessing organizational performance capabilities. The results of a canonical correlation analysis indicated the two sets of variables (middle management support for improvement and organizational performance capabilities) were significantly related to each other. The more middle managers provide open communication and work toward building a trusting environment, the more likely employees were to view the organization as strong in terms of leadership.