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Publication Date

Summer 2012

Degree Type

Thesis - Campus Access Only

Degree Name

Master of Science (MS)




Megumi Hosoda


Job Satisfaction, Leadership, Organizational Development, Servant Leadership

Subject Areas

Organizational behavior; Business


Servant leadership has been a trending topic of modern leadership theories and has been shown to be related to outcomes such as job satisfaction and organizational commitment, but it has been understudied, particularly in the public sector. Therefore, the relationship between servant leadership and job satisfaction was examined longitudinally in a public organization. Data from 515 employees from varying levels of employment within the organization supported previous research findings that servant leadership is positively linked to job satisfaction. However, the current study also revealed that the presence of servant leadership did not always translate to increased job satisfaction. Workforce and management personnel did not feel an increased level of job satisfaction even after the leaders had undergone servant leadership training. This study indicated that organizations should carefully consider the state of the organizational environment and whether other factors, such as budget restrictions, could influence job satisfaction more so than servant leadership.