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Publication Date

Fall 2023

Degree Type

Thesis - Campus Access Only

Degree Name

Master of Science (MS)




Howard Tokunaga; Jacquelyn Brady; Susy Kamin


This study sought to examine when and for whom extent of telecommuting may negatively impact individuals’ work-related outcomes. In order to examine this, the present study tested the moderating effect of boundary management strategies on the relationships between extent of telecommuting and three outcomes of interest: work-family conflict, work-life balance, and burnout. Specifically, we hypothesized that low-frequency telecommuters who utilize an integrative boundary management strategy were more likely to experience more work-family conflict, a poorer work-life balance, and more burnout compared to high-frequency telecommuters who utilize a segmented boundary management strategy. Statistical analyses conducted using responses to an online survey from a sample of 102 participants found that the results from the analyses were non-significant, indicating that boundary management strategies did not have a moderating effect on the relationships between extent of telecommuting and work-family conflict, work-life balance, and burnout. However, work-family conflict, work-life balance, and burnout were strongly correlated with each other, suggesting that these variables may be strongly related to other negative outcomes experienced by telecommuters. As a result, organizations may benefit from routinely collecting their telecommuters’ feedback to assess their experiences in order to provide resources to mitigate these negative impacts and outcomes they may experience due to telecommuting.