Reducing Industry Complexity with International Standards: Current Efforts for Services, E-commerce, Artificial Intelligence
Publication Date
1-1-2021
Document Type
Conference Proceeding
Publication Title
Lecture Notes in Networks and Systems
Volume
266
DOI
10.1007/978-3-030-80840-2_7
First Page
67
Last Page
76
Abstract
The global business environment has grown increasing complex due to economic, cultural, demographic, legal, trade, and political (to name a few) changes, differences, and disparity among nations and geographical regions. This complexity is exacerbated by rapid advances in technology which could be employed appropriately as accelerators or inappropriately as barriers to beneficial change to society. One of the ways industries seek to reduce complexity is through the development and use of standards that cover many areas of manufacturing, hardware, software, telecommunication, consumer products, business processes, construction, etc. In the last few decades, the advent of service innovation, e-commerce, and now digital platforms powered by AI have all given rise to international standardization efforts. In this paper we discuss some of these standardization efforts that are service-related and representative which are of interest to the Service Science community with the aim of informing and encouraging stakeholders to participate, contribute, and produce synergy among academic and industry partners.
Keywords
Artificial Intelligence, E-commerce, International standards, Reducing industry complexity, Service Science, Services
Department
Information Systems and Technology
Recommended Citation
Stephen K. Kwan and Jim Spohrer. "Reducing Industry Complexity with International Standards: Current Efforts for Services, E-commerce, Artificial Intelligence" Lecture Notes in Networks and Systems (2021): 67-76. https://doi.org/10.1007/978-3-030-80840-2_7
