Publication Date

12-1-2022

Document Type

Article

Publication Title

Journal of Information Systems Education

Volume

33

Issue

1

First Page

98

Last Page

108

Abstract

Supporting student academic success has been one of the major goals for higher education. However, low teacher-to-student ratio makes it difficult for students to receive sufficient and personalized support that they might want to. The advancement of artificial intelligence (AI) and conversational agents, such as chatbots, has provided opportunities for assisting learning for different types of students. This research aims at investigating the opportunities and requirements of chatbots as an intelligent helper to facilitate equity in learning. We developed a chatbot as an experimental platform to investigate the design opportunities of using chatbots to support inclusive learning. Through a chatbot-led user study with 215 undergraduate students, we found chatbots provide the opportunity to support students who are disadvantaged, with diverse life environments, and with varied learning styles. This could be achieved through an accessible, interactive, and confidential way

Keywords

Artificial intelligence, Chatbot, Inclusive learning, Is education, Learning

Comments

Copyright © Information Systems and Computing Academic Professionals (ISCAP). Permission to make digital or hard copies of all or part of this journal for personal or classroom use is granted without fee provided that the copies are not made or distributed for profit or commercial use. All copies must bear this notice and full citation. Permission from the Editor is required to post to servers, redistribute to lists, or utilize in a for-profit or commercial use. Permission requests should be sent to the Editor at editor@jise.org.

Department

Information Systems and Technology

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