Examination of web-accessibility in the restaurant industry
Publication Date
1-1-2022
Document Type
Article
Publication Title
Journal of Foodservice Business Research
DOI
10.1080/15378020.2022.2051403
Abstract
The purpose of this research is to investigate web content accessibility on restaurant industry segments’ websites and explore the differences across different segments on accessibility guidelines. To achieve the goal, the number of accessibility errors in the 405 websites (180 Michelin star restaurants; 125 casual restaurant chain websites; 100 local independent restaurants) were collected and further analyzed to achieve the study goal. AChecker was used to evaluate HTML content for web-accessibility problems. The numbers of known errors were analyzed by utilizing Web Content Accessibility Guideline 2.0. The results showed there are specific guidelines that are not fully compliant and Michelin star restaurants have done a relatively better job on e-accessibility. More details are discussed in the main body of the paper.
Keywords
people with disability, restaurant industry website, web content accessibility guidelines, Web-accessibility
Department
Hospitality, Tourism, and Event Management
Recommended Citation
Kwangsoo Park and Jooyeon Ha. "Examination of web-accessibility in the restaurant industry" Journal of Foodservice Business Research (2022). https://doi.org/10.1080/15378020.2022.2051403
