Stakeholder Behaviors of Peer-to-Peer Accommodation: A Systematic Review (2008-2022)

Publication Date

1-1-2023

Document Type

Conference Proceeding

Publication Title

Proceedings of the International Conference on Electronic Business (ICEB)

Volume

23

First Page

573

Last Page

580

Abstract

Focusing on multi-stakeholder consuming psychology and behavior research in peer-to-peer (P2P) accommodation, the authors conduct a systematic review of research over past 15 years (2008-2022) based on 360 papers in the WOS database. Through the perspective of service ecosystem, this paper aims to convey the structure of knowledge on this ever-evolving subject. The key stakeholders in the P2P accommodation ecosystem include consumers, hosts, platforms, the government, and community residents, and the authors sort through the psychology and behaviors of each in turn and provide a framework for research content to identify the connections among them. This paper fills the gaps of the existing literature reviews and proposes new directions for future research about P2P accommodation.

Funding Number

19BGL258

Funding Sponsor

National Office for Philosophy and Social Sciences

Keywords

P2P accommodation, service ecosystem, stakeholder behaviors, systematic review

Department

Hospitality, Tourism, and Event Management

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