Functional Requirement and User’s Needs for Food Serving Robots

Publication Date

1-1-2025

Document Type

Conference Proceeding

Publication Title

Proceedings Annual Reliability and Maintainability Symposium

DOI

10.1109/RAMS48127.2025.10935125

Abstract

The integration of food serving robots in the hospitality industry presents a significant advancement in enhancing customer service and operational efficiency. By employing Axiomatic Design (AD) principles, this research has identified and addressed key Customer Needs (CNs) and Functional Requirements (FRs), ensuring that these robots can provide a smooth, human-like interaction, quick and accurate service, and a safe dining environment. The systematic approach of AD allows for the effective decomposition of complex requirements into manageable design parameters, ultimately leading to robust and reliable robotic solutions that meet both customer expectations and business objectives. This methodology not only improves customer satisfaction but also facilitates the seamless integration of technological advancements in the food service industry, paving the way for sustainable growth and innovation. In addition, the focus on Reliability and Maintainability (R&M) ensures that the food serving robots are robust, easy to maintain, and supported throughout their lifecycle, addressing key FRs like operational efficiency, safety, user interface, and versatility. The successful deployment of food serving robots relies on a comprehensive approach that integrates AD with R&M principles, emphasizing robust design, ease of maintenance, and user-centric features. This approach ensures that the robots meet the needs of various stakeholders, providing long-term viability and customer satisfaction.

Keywords

axiomatic design, food serving robots, functional requirements, users’ needs

Department

Industrial and Systems Engineering

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