A Survey of Incivility in the OT Workplace

Authors

Deborah J. Bolding, San Jose State UniversityFollow
Cameron McCallister, San Jose State University
Kate Poisson, San Jose State University
David Pufki, San Jose State University
Angelica Ramirez, San Jose State University
Claire Rickley, San Jose State University
Victoria Scattini, San Jose State University

Publication Date

8-1-2021

Document Type

Conference Proceeding

Publication Title

The American Journal of Occupational Therapy

Volume

75

Issue

Supplement 2

DOI

10.5014/ajot.2021.75S2-PO229

Abstract

Incivility in health care has adverse effects on patient care coordination, patient outcomes, practitioner well-being, and organizational costs. This study examined the relationships between perceived incivility and practitioners’ demographics, workplace factors, and resilience. The highest rates of incivility were reported by practitioners with 2–10 years of experience, working in skilled-nursing or long-term care, and with lowest resilience. Practices for mitigating incivility are discussed.

Keywords

incivility, health, long-term care, skilled nursing

Comments

Originally presented on 08/01/21 at the Annual Meeting of the American Occupational Therapy Association.

Department

Occupational Therapy

Recommended Citation

Deborah J. Bolding, Cameron McCallister, Kate Poisson, David Pufki, Angelica Ramirez, Claire Rickley, and Victoria Scattini. "A Survey of Incivility in the OT Workplace" The American Journal of Occupational Therapy (2021). https://doi.org/10.5014/ajot.2021.75S2-PO229