A Survey of Incivility in the OT Workplace
The American Journal of Occupational Therapy
Incivility in health care has adverse effects on patient care coordination, patient outcomes, practitioner well-being, and organizational costs. This study examined the relationships between perceived incivility and practitioners’ demographics, workplace factors, and resilience. The highest rates of incivility were reported by practitioners with 2–10 years of experience, working in skilled-nursing or long-term care, and with lowest resilience. Practices for mitigating incivility are discussed.
incivility, health, long-term care, skilled nursing
Deborah J. Bolding, Cameron McCallister, Kate Poisson, David Pufki, Angelica Ramirez, Claire Rickley, and Victoria Scattini. "A Survey of Incivility in the OT Workplace" The American Journal of Occupational Therapy (2021). https://doi.org/10.5014/ajot.2021.75S2-PO229
Originally presented on 08/01/21 at the Annual Meeting of the American Occupational Therapy Association.