Advances in Marketing: Proceedings of the Annual Meeting of the Association of Collegiate Marketing Educators
This study investigates the determinants and outcomes of relationship quality in the context of the China travel industry. A conceptual model was developed and tested to identify the determinants of relationship quality and the relationships between relationship quality and key relationship outcomes. Stepwise regression analyses on the survey data show that five of six proposed predictors have significant influences on relationship quality. Further investigation of structural equation modeling demonstrates that higher relationship quality resulted in higher reputation and customer loyalty. The findings will provide travel agency managers with a guideline to develop and implement effective marketing strategies in Chinese tourism market.
Yinghua Huang. "Exploring travel agency relationship quality and relationship outcomes in China" Advances in Marketing: Proceedings of the Annual Meeting of the Association of Collegiate Marketing Educators (2008): 443-455.