To maximize staff presence and reference capabilities at HSB, reference training was implemented for the branch's two paraprofessional employees. A wiki platform was selected to collocate different resources and formats in a simple location. The collaborative functions of the wiki complemented the branch's team-oriented environment. Each staff member selected materials of interest and augmented the wiki conversation with their previous experiences.
Emily Chan and Marina Torres. "Training Paraprofessionals via a Wiki Format to Deliver Reference Services" American Library Association Annual Conference (2010).