New communication platforms such as Wikis, Bots, MySpace, Webex, Podcasts, Text-to-speech programs and community-based reference sites offer a means to share information in different formats, supporting specific learning styles, and instruction environments. The effectiveness of these communication platforms in providing reference services depends on many factors: the nature of information being shared, the attitudes of the information seeker and sharer, and the environment and context in which the information is being shared. This presentation will include an introduction and overview of these communication platforms.
Anamika Dasgupta and Steven Ovadia. "Who Moved My Desk? The Future Reference Platforms" 2007 LACUNY Institute: Technology with a Face: High Tech Meets High Touch, at Baruch College (2007).