Document Type

Article

Publication Date

1-1-2009

Publication Title

International Journal of Information Systems in the Service Sector

Volume

1

Issue Number

3

First Page

1

Last Page

31

DOI

10.4018/jisss.2009070101

Disciplines

Management Information Systems

Abstract

The growth of the global service economy has led to a dramatic increase in our daily interactions with highly specialized service systems. Service (or value-cocreation) interactions are both frequent and diverse, and may include retail, financial, healthcare, education, on-line, communications, technical support, entertainment, transportation, legal, professional, government, or many other types of specialized interactions. And yet surprisingly few students graduating from universities have studied anything about service or service systems. Service Science, Management, Engineering, and Design (SSMED), or service science for short, is an emerging discipline aimed at understanding service and innovating service systems. This article sketches an outline and provides an extensive, yet preliminary, set of references to provoke discussions about the interdisciplinary nature of SSMED. One difficult challenge remaining is to integrate multiple disciplines to create a new and unique service science.

Comments

Copyright © 2009 IGI Global.The definitive version can be found at http://www.igi-global.com/article/service-science-management-engineering-design/4018.
DOI: 10.4018/jisss.2009070101

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