Document Type

Article

Publication Date

1-1-2010

Publication Title

Issues in Innovation

Volume

4

Issue Number

1

First Page

43

Last Page

56

Disciplines

Management Information Systems

Abstract

This paper discusses the potential benefits of the convergence of three recent trends for the design of socially beneficial products and services: the increasing application of qualitative research techniques in a wide range of disciplines, the rapid mainstreaming of social media and mobile technologies, and the emergence of software as a service. Presented is a scenario facilitating the complex data collection, analysis, storage, and reporting required for the qualitative research recommended for the task of designing relevant solutions to address needs of the underserved. A pilot study is used as a basis for describing the infrastructure and services required to realize this scenario. Implications for innovation of enhanced forms of qualitative research are presented.

Comments

Copyright © 2010 Innovation Congress. Issues in Innovation has ceased publication.

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