Document Type


Publication Date


Publication Title

Journal of Education for Business


To be an effective communicator, students need to learn how to select the appropriate means of communication and be aware of potential obstacles. The model of communication process can be an effective framework for students to understand many pitfalls of the communication process. The described activity enables students to experience communication at different levels of richness (e.g., face to face, instant messaging, email) and with varying levels of feedback and noise. After completing the activity, students will understand the importance of precise, rich messages, seeking and providing feedback, and the difficulties that can occur at every step in communication.


This is an Author’s Original Manuscript of an article published by Taylor & Francis in Journal of Education for Business on 21 September, 2018, available online: SJSU users: use the following link to login and access the article via SJSU databases.