Journal of Electronic Commerce in Organizations
As organizations become increasingly reliant on distributive technologies, the processes that underpin the effective functioning of employees in virtual environments require systematic examination. This article provides a theoretical framework for studying personality, emotion and judgment in virtual environments. The communication media characteristics, social context, and individual traits and states are presented to portray the dynamic nature of judgment formation in a virtual environment. We argue that media characteristics, combined with personality, motivation and emergent social contexts serve to shape emotions and resultant judgments. By integrating the Information Systems (IS) and Organizational Behavior/Psychology literatures, we chart a course for research examining personality, emotion and judgments, with implications for any distributed organization.
Steven A. Murphy, Michael J. Hine, Nathaniel C. Lupton, and John M. Zelenski. "Personality, Emotion and Judgment in Virtual Environments: A Theoretical Framework" Journal of Electronic Commerce in Organizations (2009): 21-43. https://doi.org/10.4018/jeco.2009070102