Faculty Publications

Document Type


Publication Date

September 2017

Publication Title

Special Libraries Association San Diego Chapter 2017 Fall Seminar


Bilingual, Multilingual, and Multicultural Education | Library and Information Science


As workforces become more diverse, we face the challenge of managing increasingly diverse interactions. Many organizations apply the framework of “cultural intelligence” (CQ)—a person’s capability to adapt to new cultural settings or an unfamiliar cultural context. Rooted in academic research, CQ is a globally recognized way of assessing and improving effectiveness in culturally diverse situations. Leading organizations in business, education, government, and healthcare use CQ. This session will give an overview of CQ and its application within the information profession. It is designed for any individual that interacts with diverse cultures in any organizational segment.