As workforces become more diverse, we face the challenge of managing increasingly diverse interactions. Many organizations apply the framework of “cultural intelligence” (CQ)—a person’s capability to adapt to new cultural settings or an unfamiliar cultural context. Rooted in academic research, CQ is a globally recognized way of assessing and improving effectiveness in culturally diverse situations. Leading organizations in business, education, government, and healthcare use CQ. This session will give an overview of CQ and its application within the information profession. It is designed for any individual that interacts with diverse cultures in any organizational segment.
Michele Villagran. "How Cultural Intelligence (CQ) Makes a Difference in Your Professional Environment" Special Libraries Association San Diego Chapter 2017 Fall Seminar (2017).