Evaluating User Interaction and Feedback Mechanisms in a Robotic Bartender: A Study on Smartini’s Social Interaction, Cocktail Preparation, and Customer Engagement

Publication Date

7-2025

Document Type

Conference Proceeding

Exhibition/Performance Dates

December 2024

Publication Title

2024 International Conference on Augmented Reality, Intelligent Systems, and Industrial Automation (ARIIA)

Conference Location

Manipal, India

DOI

10.1109/ARIIA63345.2024.11051498

Abstract

Creation of a cocktail-making robot called Smartini, which is both interactive and capable of learning. Our research involved the development of the Smartini Cocktail Robot, which aimed to address the challenges of human-robot interaction and modern cocktail-making using cutting-edge technology. To achieve this, we incorporated various modes of communication, such as eye contact, gestures, and speech, and also included an entertainment system that offered news and jokes. Furthermore, Smartini was designed to learn customer preferences and adjust its recipes accordingly. Customer feedback revealed high satisfaction levels with the cocktail-making process, scoring 4.23/5. However, Smartini's movements, eye contact, and ease of communication were rated 3.54/5, possibly due to limitations in the iCub's speed and our computer's computational power. To create a truly functional and enjoyable Smartini robot, these areas need further improvement.

Keywords

Keywords Automation, Service robots, Customer satisfaction, Human-robot interaction, Entertainment industry, Computational efficiency, Intelligent systems, Optimization, Augmented reality, Testing

Comments

* Kush Desai graduated from San Jose State University with a Master of Science (MS) degree in Electrical Engineering in 2021.

Department

Electrical Engineering

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