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Publication Date

Spring 2010

Degree Type

Thesis - Campus Access Only

Degree Name

Master of Science (MS)

Department

Aviation and Technology

Advisor

Julio Garcia

Keywords

Dining, Employee, Facility, Maximizing, Satisfaction, University

Subject Areas

Engineering, Industrial; Engineering, General

Abstract

Foodservice industry is often associated with high labor usage, low employee satisfaction, and high employee turnover. Thus attracting and retaining qualified food service employees is essential. A questionnaire was used to determine whether a significant difference exists between departmental employee satisfaction and overall employee satisfaction in regards to six work environment dimensions: teamwork, leadership, trust, clear and common purpose, performance management, and employee assessment and development. The study evaluated six important contributors to employee satisfaction in high performing organizations. The population of this study included 500 employees of one university dining facility in Northern California.

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