Publication Date
Fall 2024
Degree Type
Thesis
Degree Name
Master of Science (MS)
Department
Psychology
Advisor
Megumi Hosoda; Howard Tokunagae; Raymond Chandler
Abstract
Teleworking has become increasingly prevalent due to public health concerns and advancements in communication technologies. While organizations should take steps to promote job satisfaction among teleworkers, there is little research on the predictors of job satisfaction among full-time teleworkers. Specifically, few studies have focused on how coworker communication might impact job satisfaction among full-time teleworkers. This study focused on this gap in the literature by examining the relationship between the frequency of communication with coworkers and job satisfaction and the moderating role of communication modality. Communication modality refers to a form of communication technology available to teleworkers, ranging from rich forms (i.e., phone and video conferencing) to a less rich forms (i.e., email and instant messaging) of communication technology. The study tested whether richer communication modalities would strengthen the positive relationship between frequency of communication with coworkers and job satisfaction. Data were collected from 59 full-time teleworkers via an online survey. Results showed no significant relationship between frequency of communication with coworkers and job satisfaction, nor did communication modality moderate this relationship. These results suggested that the quality of communications with coworkers might be more important than the mere frequency of these communications in determining job satisfaction levels
Recommended Citation
Mariano, Madison L., "The Relationship Between Communication With Coworkers and Job Satisfaction Among Teleworkers: The Moderating Role of Communication Modality" (2024). Master's Theses. 5599.
DOI: https://doi.org/10.31979/etd.27n8-4phb
https://scholarworks.sjsu.edu/etd_theses/5599
