Publication Date

Spring 2026

Degree Type

Thesis

Degree Name

Master of Science (MS)

Department

Psychology

Advisor

Howard Tokunaga; Elizabeth Calvin; Megumi Hosoda

Abstract

The purpose of this study was to investigate the relationship between psychological contract breach (PCB) and attitudinal outcomes, specifically job satisfaction, organizational commitment, and turnover intent, within the telecommuter population. Results of an online survey administered to 213 participants revealed strong support of all hypotheses: PCB was negatively associated with job satisfaction and organizational commitment and positively associated with turnover intent. Exploratory analyses revealed moderating effects of remote work frequency and organizational tenure with PCB and attitudinal outcomes. High-frequency remote workers and longer-tenured employees showed stronger negative reactions to PCB, indicating their amplified vulnerability to breaches. Age and gender showed minimal moderating effects, indicating that the core processes linking PCB to attitudinal outcomes operated consistently across age groups and genders and supporting the notion that fundamental human responses to perceived broken promises in employment relationships transcended demographic characteristics. The study emphasized practical implications: organizations must implement differentiated support strategies for high-frequency remote workers and maintain close attention to contract management for longer-tenured employees to preserve satisfaction, commitment, and retention in distributed workforces.

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