Publication Date

Spring 2026

Degree Type

Thesis

Degree Name

Master of Science (MS)

Department

Computer Engineering

Advisor

Bernardo Flores; Mahima Agumbe Suresh; Way Kiat Bong

Abstract

Advancements in artificial intelligence (AI) improve the lives of people every day with tools like the auto-captioning of videos, improved screen-reader capabilities, and advanced mobility control through speech. However, are all groups of people benefiting from AI or are some being overlooked and left out? Although AI tools made for people with disabilities (PWDs) have improved their lives, AI for the general population generally ignores the experiences of PWDs, making them unable to interact with and benefit from technology. This research evaluates ChatGPT and Gemini in Gmail for usability fairness and analyzes how current regulations and development processes fail to account for the uniqueness of GenAI. Through manual and automatic testing, common end-user GenAI experiences are evaluated using current technical standards and a proposed AI-specific framework. The framework has been ratified in accordance with findings of user testing. This framework serves to build on the experiences of PWD using these technologies, to create a more robust guide for developers, and to showcase how usable experiences for PWD are possible and achievable.

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